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This page details frequently asked questions
(FAQ) and their corresponding frequently-given responses. Please check here
prior to asking for further help.
Contents
General Questions
Snapshot/TSC Questions
General Questions
1. How do I check what my
iSeries serial number is?
2. How do I check what my
iSeries model number is?
3. My iSeries model is not
in the list
4. Can I run both
Snapshot/400 and Snapshot/TSC at the same time?
5. Where can I get a
Falcom Swing / Twist (SMS unit) from?
6. Server goes into MSGW
every night about the same time
7. PM400 data library
growing too big
Back to section listing
Snapshot/TSC Questions
1. How do I start the
Snapshot subsystem manually?
2. How do I get Snapshot
to load after IPL?
3. How do I schedule a
report?
4. Everything was working
fine but now it doesn't seem to be updating
5. When I connect it says
Version incorrect
6. Why does my
authorisation code expire when I have a permanent
code?
7. Why are some graphs
upto date while others are not
8. Why can't I select my
system in the Capacity Planner
9. How do I clear (purge)
the PC data
10. How do I disable a
module?
11. What does the daily
seek percentages mean?
12. Snapshot Connection
Error #10061
13. User Index SNP601UI
Damaged
14. Snapshot is filling up
disk space with journal entries
15. Snapshot always comes
back with invalid password
Back to section listing
General Questions
How do I check what my iSeries serial number is?
DSPSYSVAL QSRLNBR
How do I check what my iSeries serial number is?
DSPSYSVAL QMODEL
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My iSeries model is not in the list
You can edit the models file manually by clicking on Systems | Define server
models and then adding in the details of your server. We also periodically
update this ourselves to include the new server models. You can download the
latest models file from our website
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Can I run both Snapshot/400 and Snapshot/TSC at the same time?
A change must be made to the SNAPSHOT user profile that is built when
Snapshot/400 v8.x is installed. In some cases, the "Current Library" is set to
SNAPSHOT for this User Id. To make the change, use a profile that has *SECADM
authority and enter the following command on a command line:
CHGUSRPRF USRPRF(SNAPSHOT) CURLIB(SNAP70)
Back
Where can I get a Falcom Swing / Twist (SMS unit) from?
By going to the Falcom Website you can select a
local distributor. The Falcom Swing unit has been discontinued and replaced by
the Falcom Twist. It works in the exact same way so will work fine with
Snapshot.
The Australian distributor for the Falcom products is Cellular Access which
has the Twist for approx $350 ex GST:
Back
Server goes into MSGW every night about the same time
In almost all cases this is due to a system backup running and locking the
files that Snapshot requires full access to. This can be solved by excluding the
Snapshot library from your backup list.
Back
PM400 data library growing too big
Please end Snapshot/400 (and or Snapshot/TSC) on the AS/400.
Please do WRKACTJOB and look at the QSYSWRK sub-system.
Manually end the following programs : QYPSPFRCOL and QPMACLCT. These are the IBM performance collector programs. Both must be
stopped using *IMMED. It is possible that QYPSPFRCOL is not
active. In that case, just end the other program.
If you are not using IBM performance collection and there is no need to keep
the performance data, you can clear both the QMPGDATA and QPFRDATA libraries. Use the CLRLIB command.
When Snapshot is re-started, the IBM programs you stopped will be started
again. This also means data will be added to the libraries again. We are aware
of this happening and are trying to find a resolution.
Back
Snapshot/TSC Questions
How do I start the Snapshot subsystem manually?
ADDLIBLE SNAPSHOT
CALL STRSNPSBS
Back
How do I get Snapshot to load after IPL?
You will need to put the following command into your startup program as
referenced by the QSTRUPPGM system value.
Back
How do I schedule a report?
First create a report. To do this you will have needed to create at least one
template. Once you have your report test this within the Report Generator to
ensure that everything is as expected.
In Windows XP (Most likely the same for previous versions of windows):
Go to control panel, Scheduled Tasks, Add new task, follow the prompts to add
a new task, selecting Snapreptadv.exe in C:\Program Files\Mid-Comp
International\SnapshotTSC\
Open up the advanced properties once complete and add the command line flag
to the run command. eg
Run: C:\Program Files\Mid-Comp International\SnapshotTSC\Snapreptadv.exe /r
allcpu.rgr
Back
Everything was working fine but now it doesn't seem to be updating
For Snapshot to function correctly it needs to be run on an administrator
profile on the PC. If this is already the case then it is most likely that the
IBM Collection Services have gone into error.
Please do WRKACTJOB and look at the QSYSWORK sub-system. In
this sub-system is a job called QPMACLCT. Select a 5 (Work with) for this
job. Select option 10 (Display job log, if active or on job queue) then select
F10 to display detailed messages. At the bottom of the log displayed (you may
have to scroll) you will find a line that says something like "Program has
stopped collection for *JOB".
If this is the case, manually end the following programs : QYPSPFRCOL and QPMACLCT. These are the IBM performance collector
programs. Both must be stopped using *IMMED.
Please note that you must stop Snapshot first. When Snapshot is re-started,
the IBM programs you stop (as above) will be started again.
IBM have released a couple PTF's to help with this known issue.
If the collectors continue to fail, try enabling the Re-start when
stopped option within the Snapshot iSeries configuration screen.
Performance collection for CPU and/or Disk may be stopped
by the IBM Collection Services. The error returned will
be "Data not available". This is, in most cases, due to
data requested by Snapshot/TSC not able to be obtained
within an IBM calculated time limit. A resulting error,
internal to the collection API's, causes collections to be
stopped. The error, with a return code of 92, is
described in various IBM APAR's, although not specifically
for the API used by Snapshot/TSC.
This re-start option allows an automatic END and RESTART
of the IBM collection services. Please be aware that if
IBM is monitoring this system through Performance Manager
and supplies periodic reports on this system's
performance, you should NOT re-start when stopped. The
process used on the restart is to *END Performance Manager
programs *IMMED and then restart same. This process may
interfere with IBM's Performance Manager reporting.
Select "*YES" to re-start collection when stopped by the
error as described. Select "*NO" to NOT re-start
collection. Selecting "*YES" will result in a 'gap' in
data of approximately 10 minutes. Selecting "*NO" will no
longer collect CPU and/or Disk data until the IBM
Perfomance Collection is ended. Snapshot/TSC will then
attempt to restart the IBM Performance Collectors through
the collection API's. Default value is set to "*NO"
Back
When I connect it says Version incorrect
You have upgraded either the client or the server. Both need to be running
the same version.
Back
Why does my authorisation code expire when I have a permanent code?
Built into the code is a maintenance expiry date. You code will always work
with all versions of Snapshot that have been released before the maintenance
expiry date. This means that you are free to download and install any new
updates providing you are under maintenance.
When you renew your maintenance you will be issued a new authorisation code.
Back
Why are some graphs upto date while others are not?
The Capacity Planner is only available under a full authorisation code so you
will need to purchase the product before you can use this feature. For a
demonstration of the Capacity Planner please see your distributor.
Back
Why can't I select my system in the Capacity Planner?
The Capacity Planner is only available under a full authorisation code so you
will need to purchase the product before you can use this feature. For a
demonstration of the Capacity Planner please see your distributor.
Back
How do I clear (purge) the PC data?
If you need to clear the data you have several options. Start by closing
Snapshot.
- To clear all the data for a system. Click on Systems | Setup systems.
Click on the PC tab and then click "Clear Data".
- If you only want to clear the data for a specific module, browse to the
system directory within the Snapshot install directory. Eg. C:\Program
Files\Mid-Comp International\SnapshotTSC\<system name>\ and delete the
required directory. To delete all the disk data delete the DISK directory.
We recommend that you rename this directory instead of deleting it incase you
still want to keep the data.
Note: The iSeries stores data for a specified number of days. When
Snapshot re-connects it will re-download this cached data.
Back
How do I disable a module?
Click Tools | Manage Plugins and then deselect the required module from the
list. Close and restart Snapshot. This will stop the module from loading on
startup.
Back
What does the daily seek percentages mean?
IBM Defines a "Seek" in this context as the number of times a disk arm
travels from its current position to be greater than or less than part of the
physical disk. IBM reports the seeks as follows:
- Greater than two-thirds (2/3) of the disk
- Greater than one-third (1/3) of the disk but less than 2/3
- Greater than 1/6th of the disk but less than 1/3
- Greater than 1/12th of the disk but less than 1/6th
- Less than 1/12th of the disk
- Zero (0) seeks
The graph, as presented, shows the (average) daily disk arm utilization. This
will ultimately be used for calculation of Disk Processor utilization, Disk
Controller time and average time for a disk I/O operation.
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Snapshot Connection Error #100661
Check that you do not have a firewall blocking the connection. Check that you
have the correct server IP in the Snapshot configuration
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User Index SNP601UI Damaged
Sometimes due to hardware problems, the LPAR can go down abnormally and
damage one of the Snapshot objects. To resolve this problem, end Snapshot,
delete the damaged object and then restart Snapshot. When Snapshot starts, it
will recreate the user index.
Back
Snapshot is filling up disk space with journal entries
Ensure that you are not capturing any program running that adopts authority
within your system.
Back
Snapshot always comes back with invalid password
This will happen if your system has a password level of 2 (User profile
passwords with a length of 1-128 characters are supported). Create a user
profile for Snapshot with an uppercase password that is 10 characters or
less.
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